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Info: Help

 

This section answers your basic questions about CutOutz. If you have questions that are not addressed here, please email us at Questions@cutoutz.com.

CutOutz Decorations
1750 Australian Avenue
Suite 3

Riveria Beach, FL 33404
(561) 881-8705

(888) 443-4267

Find out info about the following topics
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Questions & Answers

Do you accept other forms of payment online, such as paper checks, online checks, or EFT transfers?

How do I place an order?

What if the product comes and I don't like it?

How secure is this site especially when entering my credit card?

Will my personal information (such as name and address) be sent to anyone for advertising purposes?

What if I like the item, but none of the colors seem to suite my tastes?

How long does it take once I place an order?

What materials are used for the decorations?

Still have questions? Email us at questions@cutoutz.com

Which credit cards do you accept?

We accept Visa, MasterCard, and American Express. This includes all card types which are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc.

Do you accept other forms of payment online, such as paper checks, online checks, or EFT transfers?

We accept only Visa, MasterCard, and American Express, and other cards which bear those brands for online processing. If you want to pay for merchandise from your checking account you can use a Visa or MasterCard check card or debit card, however.

If you would like to pay by check or some other financial arrangement, you may call, write, or email your request and we would be happy to accomodate you..

How do I place an order?

For credit card orders, use our convenient online shopping by selecting items using the button next to the item you would like to purchase and then pressing the button. Learn more about online shopping at CutOutz!

For other types of ordering, you may call, write, or email your request (see Above).

What if the product comes and I don't like it?

If your are disatisfied with the product, return it within 7 days for a full refund. Learn more about our Return Policy.

How secure is this site especially when entering my credit card?

When you check out and are ready to enter personal information such as a credit card number, the information is sent over a secure encrypted channel called SSL (Secure Socket Layer). This protects the information from fraudulent activities. Learn more about Security.

Will my personal information (such as name and address) be sent to anyone for advertising purposes?

No! Never! This information is only for use in preparing your order and for CutOutz's own mailing list. We will never sell, share, lease, or provided in any way your personal information to anyone outside of CutOutz. Learn more about Privacy.

What if I like the item, but none of the colors seem to suite my taste?

We certainly can work this out. Simply decide what product you want and then give us a call to determine if there is some other color we can find to fit your needs. Learn more about Special Requests

How long does it take once I place an order?

We strive for a 2 day turn-around to ship your order. We ship using UPS Ground for most orders. Shipping times will vary depending on your location. If you need your purchase by a specific date, please indicate that on your order and we will contact you if there are any problems meeting that date.

If you need decorations fast, contact us BEFORE placing your order and talk to a representative so that we may find ways to expedite your order.

What materials are used for the decorations?

We can make the decorations from several types of material. It is easy for us to switch between different materials and colors.

Our most popular materials you will find on this site are as follows:

Foilboard - A 10 point material about the thickness of an index card.

Foamboard - A 3/16" stiff foamboard laminated with various material such as:

ColorCast - A smooth glossy finish
Cracked Ice - A textured crinkled finish
Holographic - A 3D prism finish
Metalic Foil - A smooth matalic finish
Plain White - Non-laminated

Poly - A 1/4" soft, flexible, closed cell polyethylene foam that comes only in white

We can also special order various other materials such as thicker 20 point foilboard, flame-retardent Poly, etc.

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CutOutz Decorations and Crafts • 1750 Australian Ave. • Riviera Beach, FL 33404
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